SHIPPING & RETURNS
We’re grateful for your business and are here to support in any way we can.
What do I do if I got the wrong order or quantity?
Oops, our bad. If you receive your order and discover that the wrong item or wrong quantity was shipped to you, please reach out to us at firstname.lastname@example.org and we’ll help make it right.
My order is damaged! What do I do?
If you receive your order and discover that something is damaged, please reach out to us at email@example.com and we’ll help make it right.
My order is lost in the mail! What do I do?
We will happily replace or refund you at our cost as long as the address you provided was correct.
Uh-Oh! I provided the wrong address. What do I do?
If your order has not shipped, just email us so we can make that change! If it’s already left the studio and has been returned to us, we ask that you cover reshipping and provide an updated or more reliable shipping address.
What happens if my item is denied at my address and returned to Lucie Rice Illustration & Design, LLC?
If your item was returned because you: missed delivery, moved, gave the wrong address, or left the item unclaimed at the Post Office we ask that you cover reshipping and provide an updated or more reliable shipping address. We will contact you using the email provided in your order. After 30 days any unclaimed items will be considered abandoned.
Can I combine multiple orders?
We are happy to combine orders if you placed more than one. Please contact us at firstname.lastname@example.org. In some cases we can refund shipping overage. Keep in mind the combined shipping weight may be more than the two separate costs so we cannot guarantee a refund.
I need to make a return or exchange. What do I do?
We want you to be happy with the items that you purchased. If it isn’t what you expected or you would simply like to make a return, we accept returns of items within 14 days of the delivery of your item(s) for a full refund. But before you send anything back, please contact us at email@example.com so we can find the best solution (for example, sometimes it’s not necessary to send an item back). You are responsible for return shipping costs.